When you use a supported version and subscribe to Software Assurance, you can get technical support for the given version. If your version is no longer supported, we’re not able to provide support even if you have a valid software assurance contract and we suggest that you upgrade to a supported version or, preferably, to the latest available version.
Version Support Policy
Any new major or minor release is supported for a minimum period of 12 months. Please review the support table for latest information on supported versions.
Go Connect systems that are not licensed for Software Assurance will be unable to upgrade to later major or minor versions of the software. It should be noted that Iteration upgrades within a major/minor release do not require the Go Connect system to be licensed for Software Assurance.