Go Integrator Cara is a unified communications client for the Cisco BroadWorks hosted telephony platform. It comes packed with features that allow instant access to relevant information and provides integration to contact-orientated business systems and CRM applications, offering a standard set of integration features with over 300 popular cross-vertical and vertical-specific applications. This provides significant productivity gains, for example, know who is calling and quickly get their details on the screen or simply click on their contact number to automatically dial the number. Go Integrator Cara saves your customer both time and money.
Features
Caller Preview
CRM Integration – Preview the contact details before a call is answered, pop the contact’s record and any additional notes if it is a known record in the integrated CRM
Add Contact
CRM Integration – Add a record to the integrated CRM directly from the client Call History page or active call Preview Window
Screen Popping
CRM Integration – Screen popping allows a CRM contact record associated with an inbound caller’s number to be opened automatically on incoming call, or manually via a click on the CRM icon
Activity Logging
CRM Integration – Manually or automatically creates an activity record of a call received within the integrated CRM and allows addition of notes
Microsoft Teams Integration
Combined Teams and telephone system co-worker presence status, with CRM integration for calls made or received via Teams
Address Book
CRM Integration – Address Book allows a user to simultaneously search the contact directories of the integrated CRM(s) and call or pop a contact from the results
Click-to-dial
A wide range of rapid click-to-dial tools are available including webpage, clipboard, application, screen read or simple TAPI
Screen Read
A special dialing tool that enables Cara to dial almost any telephone number visible within images such as web pages, email signatures, protected documents or anything on screen, via a quick key sequence
Call History
CRM Integration – Call History window contains a list of a user’s recent calls and allows the user to Call back, Pop contact record, and Add contacts
Agent Features in Toolbar
A dockable toolbar provides a simple way for a Call Center agent to change settings
Call Control
Go Integrator Cara enables the user to easily control their handset with the click of a mouse with Make call, Answer call, Transfer call, Hold call, or Pick up call
Presence
Provided as a dockable window allowing a user to, See extension status/availability of their co-workers, Call co-workers, transfer calls or pick up co-worker calls, and Add contacts
Licensing
Three license levels are available with Cara. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned.
Solo
Great for Click-to-dial users, Microsoft Outlook or Google Contact integration, or easy access to the BroadWorks Address Book.
Team
This license includes Microsoft Teams integration and is used for small to medium sized companies. Call Events feature also included.
Unite
The complete license includes all features and is the license needed when integrating a business database or CRM application.
Search and Call for Microsoft Teams
Search and Call is an application that can be added to Microsoft Teams. It connects to Go Integrator and enables users access to key Go Integrator features from within Microsoft Teams. Users of Search and Call can:
· Perform a search of contacts and display results in Microsoft Teams
· Make a call through Go Integrator from Microsoft Teams
Go Integrator desktop client must be installed and running for Search and Call to work.
Go Integrator Products
Add Contact New Feature
With the new Add Contact feature, Cara users can publish customer contact information quickly and easily into any integrated address books, or copy from one address book to another
Preferred Device
Users can select which connected device they would like to use to make or receive calls