Go Integrator Cara is a unified communications client for the Cisco BroadWorks hosted telephony platform. It comes packed with features that allow instant access to relevant information and provides integration to contact-orientated business systems and CRM applications, offering a standard set of integration features with over 300 popular cross-vertical and vertical-specific applications. This provides significant productivity gains, for example, know who is calling and quickly get their details on the screen or simply click on their contact number to automatically dial the number. Go Integrator Cara saves your customer both time and money.

Features

EMBEDDED SOFTPHONE

Cara comes with a built in SIP Softphone which can be configured and enabled using a standard BroadWorks device profile

Add Contact

CRM Integration – Add a record to the integrated CRM directly from the client Call History page or active call Preview Window

Screen Popping

CRM Integration – Caller preview and Screen popping allows a CRM contact record associated with an inbound caller’s number to be opened automatically on incoming call, or manually via a click on the CRM icon

Activity Logging

CRM Integration – Manually or automatically creates an activity record of a call received within the integrated CRM and allows addition of notes

Microsoft Teams Integration

Combined Teams and telephone system co-worker presence status, with CRM integration for calls made or received via Teams

Address Book

CRM Integration – Address Book allows a user to simultaneously search the contact directories of the integrated CRM(s) and call or pop a contact from the results

Click-to-dial

A wide range of rapid click-to-dial tools are available including webpage, clipboard, application, screen read or simple TAPI

Screen Read

A special dialing tool that enables Cara to dial almost any telephone number visible within images such as web pages, email signatures, protected documents or anything on screen, via a quick key sequence

Call History

CRM Integration – Call History window contains a list of a user’s recent calls and allows the user to Call back, Pop contact record, and Add contacts

Agent Features in Toolbar

A dockable toolbar provides a simple way for a Call Center agent to change settings

Call Control

Go Integrator Cara enables the user to easily control their handset with the click of a mouse with Make call, Answer call, Transfer call, Hold call, or Pick up call

Presence

Provided as a dockable window allowing a user to, See extension status/availability of their co-workers, Call co-workers, transfer calls or pick up co-worker calls, and Add contacts

Licensing

Three license levels are available with Cara. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned​.

Solo

Great for Click-to-dial users, Microsoft Outlook or Google Contact integration, or easy access to the BroadWorks Address Book.

Team

This license includes Microsoft Teams integration and is used for small to medium sized companies. Call Events feature also included.

Unite

The complete license includes all features and is the license needed when integrating a business database or CRM application.

Search and Call for Microsoft Teams

Search and Call is an application that can be added to Microsoft Teams. It connects to Go Integrator and enables users access to key Go Integrator features from within Microsoft Teams. Users of Search and Call can:  

·        Perform a search of contacts and display results in Microsoft Teams
·        Make a call through Go Integrator from Microsoft Teams

Go Integrator desktop client must be installed and running for Search and Call to work.