Go Integrator Cara Licensing

Three license levels are available with Cara. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned​.

Solo

Great for Click-to-dial users, Microsoft Outlook or Google Contact integration, or easy access to the BroadWorks Address Book.

Team

This license includes Microsoft Teams integration and is used for small to medium sized companies. Call Events feature also included.

Unite

The complete license includes all features and is the license needed when integrating a business database or CRM application.

Go Integrator Cara

Feature Solo Team Unite
Click-to-dial
Presence / BLF
Address book
Call history
Recent calls
Missed calls notification
Call control (will vary by device type)
Preview window
Toolbar
Busylight support
AppBar
Call settings
CRM integrations (MS Outlook / Google Contacts only)
Softphone
Preferred device (Multi-device support)
Custom events
Client API
Agent Features
CRM integrations (All others)
Smart Busy MS Teams / Zoom / GoToMeeting
Microsoft Teams Solo Team Unite
Microsoft TeamsSearch and Call, Teams Adapter
Microsoft TeamsShow, Add, Pop CRM contact for call ringing / answered using Microsoft Teams#
Microsoft TeamsSelect Microsoft Teams as preferred dialing device#
Microsoft TeamsOpen Microsoft Teams chat from Cara Presence
Microsoft TeamsShow photo / avatar in Cara Presence
Microsoft TeamsShow peers Microsoft Teams availability## (Beta)

# Require MS Teams direct routing (or similar)

## Calendar based “Out of Office” state and publishing “In a call” status to Teams are Microsoft Graph API Beta features

CRM Integrations

Over 300 supported applications – Visit the CRM Viewer

Add Contact New Feature

With the new Add Contact feature, Cara users can publish customer contact information quickly and easily into any integrated address books, or copy from one address book to another

Preferred Device

Users can select which connected device they would like to use to make or receive calls

Latest Integrations

8 new additions to our supported CRM applications! Check the recently added

Integration Features

Learn about the different CRM integration features

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