Go Integrator Cara Licensing
Three license levels are available with Cara. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned.
Solo
Great for Click-to-dial users, Microsoft Outlook or Google Contact integration, or easy access to the BroadWorks Address Book.
Team
This license includes Microsoft Teams integration and is used for small to medium sized companies. Call Events feature also included.
Unite
The complete license includes all features and is the license needed when integrating a business database or CRM application.
Go Integrator Cara |
|||
| Feature | Solo | Team | Unite |
|---|---|---|---|
| Click-to-dial | ✔ | ✔ | ✔ |
| Presence / BLF | ✔ | ✔ | ✔ |
| Address book | ✔ | ✔ | ✔ |
| Call history | ✔ | ✔ | ✔ |
| Recent calls | ✔ | ✔ | ✔ |
| Missed calls notification | ✔ | ✔ | ✔ |
| Call control (will vary by device type) | ✔ | ✔ | ✔ |
| Preview window | ✔ | ✔ | ✔ |
| Toolbar | ✔ | ✔ | ✔ |
| Busylight support | ✔ | ✔ | ✔ |
| AppBar | ✔ | ✔ | ✔ |
| Call settings | ✔ | ✔ | ✔ |
| CRM integrations (MS Outlook / Google Contacts only) | ✔ | ✔ | ✔ |
| Softphone | ✔ | ✔ | |
| Preferred device (Multi-device support) | ✔ | ✔ | ✔ |
| Custom events | ✔ | ✔ | |
| Client API | ✔ | ||
| Agent Features | ✔ | ||
| CRM integrations (All others) | ✔ | ||
| Smart Busy– MS Teams / Zoom / GoToMeeting | ✔ | ✔ | |
| Microsoft Teams | Solo | Team | Unite |
| Microsoft Teams–Search and Call, Teams Adapter | ✔ | ✔ | ✔ |
| Microsoft Teams–Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams# | ✔ | ✔ | ✔ |
| Microsoft Teams–Select Microsoft Teams as preferred dialing device# | ✔ | ✔ | |
| Microsoft Teams–Open Microsoft Teams chat from Cara Presence | ✔ | ✔ | |
| Microsoft Teams–Show photo / avatar in Cara Presence | ✔ | ✔ | |
| Microsoft Teams–Show peers Microsoft Teams availability## (Beta) | ✔ | ✔ | |
# Require MS Teams direct routing (or similar)
## Calendar based “Out of Office” state and publishing “In a call” status to Teams are Microsoft Graph API Beta features
Add Contact New Feature
With the new Add Contact feature, Cara users can publish customer contact information quickly and easily into any integrated address books, or copy from one address book to another
Preferred Device
Users can select which connected device they would like to use to make or receive calls