Go Integrator Cara Licensing
Three license levels are available with Cara. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned.
Solo
Great for Click-to-dial users, Microsoft Outlook or Google Contact integration, or easy access to the BroadWorks Address Book.
![](https://cara.gointegrator.com//app/uploads/2021/04/Recruitment01c-300x165.png)
Team
This license includes Microsoft Teams integration and is used for small to medium sized companies. Call Events feature also included.
![](https://cara.gointegrator.com//app/uploads/2021/04/cheering01-1024x563-1-300x165.png)
Unite
The complete license includes all features and is the license needed when integrating a business database or CRM application.
![](https://cara.gointegrator.com//app/uploads/2021/04/Recruitment03-300x103.png)
Go Integrator Cara |
|||
Feature | Solo | Team | Unite |
---|---|---|---|
Click-to-dial | ✔ | ✔ | ✔ |
Presence / BLF | ✔ | ✔ | ✔ |
Address book | ✔ | ✔ | ✔ |
Call history | ✔ | ✔ | ✔ |
Recent calls | ✔ | ✔ | ✔ |
Missed calls notification | ✔ | ✔ | ✔ |
Call control (will vary by device type) | ✔ | ✔ | ✔ |
Preview window | ✔ | ✔ | ✔ |
Call Toolbar* | ✔ | ✔ | ✔ |
Busylight support* | ✔ | ✔ | ✔ |
AppBar* | ✔ | ✔ | ✔ |
Call settings* | ✔ | ✔ | ✔ |
Softphone*(Citrix and Terminal Services Not supported) | ✔ | ✔ | |
Dialpad | ✔ | ✔ | ✔ |
Preferred device (Multi-device support) | ✔ | ✔ | ✔ |
Custom events | ✔ | ✔ | |
Client API | ✔ | ||
Agent Features* | ✔ | ||
CRM integrations (MS Outlook / Google Contacts only) | ✔ | ✔ | ✔ |
CRM integrations (All others) | ✔ | ||
SmartBusy for Zoom and GoToMeeting* | ✔ | ✔ | |
SmartBusy for Microsoft Teams | ✔ | ✔ | |
Microsoft Teams | Solo | Team | Unite |
Microsoft Teams–Search and Call, Teams Adapter | ✔ | ✔ | ✔ |
Microsoft Teams–Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams# | ✔ | ✔ | ✔ |
Microsoft Teams–Select Microsoft Teams as preferred dialing device# | ✔ | ✔ | |
Microsoft Teams–Open Microsoft Teams chat from Cara Presence | ✔ | ✔ | |
Microsoft Teams–Show photo / avatar in Cara Presence | ✔ | ✔ | |
Microsoft Teams–Publishing “In a call” status to Teams | ✔ | ✔ | |
Microsoft Teams–Show peers Microsoft Teams availability## | ✔ | ✔ |
* Only available in Go Integrator Cara for Windows client
# Require MS Teams direct routing (or similar)
## Calendar based “Out of Office” state is a Microsoft Graph API Beta feature.