Go Integrator Cara Licensing

Three license levels are available with Cara. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned​.


Great for Click-to-dial users, Microsoft Outlook or Google Contact integration, or easy access to the BroadWorks Address Book.


This license includes Microsoft Teams integration and is used for small to medium sized companies. Call Events feature also included.


The complete license includes all features and is the license needed when integrating a business database or CRM application.

Go Integrator Cara

Feature Solo Team Unite
Presence / BLF
Address book
Call history
Recent calls
Missed calls notification
Call control (will vary by device type)
Preview window
Call Toolbar*
Busylight support*
Call settings*
Softphone*(Citrix and Terminal Services Not supported)
Preferred device (Multi-device support)
Custom events
Client API
Agent Features*
CRM integrations (MS Outlook / Google Contacts only)
CRM integrations (All others)
SmartBusy for Zoom and GoToMeeting*
SmartBusy for Microsoft Teams
Microsoft Teams Solo Team Unite
Microsoft TeamsSearch and Call, Teams Adapter
Microsoft TeamsShow, Add, Pop CRM contact for call ringing / answered using Microsoft Teams#
Microsoft TeamsSelect Microsoft Teams as preferred dialing device#
Microsoft TeamsOpen Microsoft Teams chat from Cara Presence
Microsoft TeamsShow photo / avatar in Cara Presence
Microsoft TeamsPublishing “In a call” status to Teams
Microsoft TeamsShow peers Microsoft Teams availability##

* Only available in Go Integrator Cara for Windows client

# Require MS Teams direct routing (or similar)

## Calendar based “Out of Office” state is a Microsoft Graph API Beta feature.