Last updated: 13th May 2022
All Remote Installations
Lead time
The next three available dates for installations are offered 5 working days from submission and validation of pre-installation checklist.
Note: If the deliverables cannot be fulfilled in a single remote session then additional remote sessions will be undertaken until work is completed.
Assist on-site resource with configuration of third desktop device.
Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
Remote Installation for Go Integrator: Basic client installation – up to two clients
Deliverables
- Review of pre-installation checklist and confirmation that pre-requisites are met.
- Install software on first desktop device and ensure it connects and controls handset as expected.
- Undertake same exercise on a second desktop device with on-site resource observing.
- Assist on-site resource with configuration of third desktop device.
- Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
Remote Installation for Go Integrator and ‘Standard / Controlled’ application integration up to two clients
Deliverables
- Review of pre-installation checklist and confirmation that pre-requisites are met.
- Install software on first desktop device and ensure it connects and controls handset as expected.
- Set up and test application integration on a single user PC.
- Undertake same exercise on a second desktop device with on-site resource observing.
- Assist on-site resource with configuration of third desktop device.
- Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
Remote Installation for ‘Standard / Controlled’ application integration (new site) up to two clients
Deliverables
- Review of pre-installation checklist and confirmation that pre-requisites are met.
- Set up and test application integration on a single existing user PC already installed and configured with software.
- Undertake same exercise on a second desktop device with on-site resource watching observing. Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
Remote Installation for ‘Standard / Controlled’ application integration (existing site) up to two clients
Deliverables
- Review of pre-installation checklist and confirmation that pre-requisites are met.
- Set up and test application integration on a single existing user PC already installed and configured with software.
- Assist on-site resource with configuration of second desktop device.
- Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
Add Contact New Feature
With the new Add Contact feature, Cara users can publish customer contact information quickly and easily into any integrated address books, or copy from one address book to another
Preferred Device
Users can select which connected device they would like to use to make or receive calls, including the embedded Cara Softphone or changing the device to MS Teams