Effective date: 26th April 2019

Last updated: 9th May 2019

Item Descriptions, Deliverables and Lead Times

Remote Installations

Lead time (all items)

The next three available dates for installations are offered 5 working days from submission and validation of pre-installation checklist.

Note: If the deliverables cannot be fulfilled in a single remote session then additional remote sessions will be undertaken until work is completed.

Item Description: Go Integrator basic client installation – up to two clients

Deliverables

• Review of pre-installation checklist and confirmation that pre-requisites are met.
• Install client software on first desktop device and ensure it connects to the telephone system and controls handset as expected.
• Undertake same exercise on a second desktop device with on-site resource observing.
• Assist on-site resource with configuration of third desktop device.
• Provide telephone support for the remainder of the day and the following day should the on-site resource require it.

---

Item Description: Go Integrator basic client installation and “Standard / Controlled” application integration – up to two clients

Deliverables

• Review of pre-installation checklist and confirmation that pre-requisites are met.
• Install client software on first desktop device and ensure it connects to the telephone system and controls handset as expected.
• Set up and test application integration on a single user PC.
• Undertake same exercise on a second desktop device with on-site resource observing.
• Assist on-site resource with configuration of third desktop device.
• Provide telephone support for the remainder of the day and the following day should the on-site resource require it.

---

Item Description: ‘Standard / Controlled’ application integration only (new site) up to two clients

Deliverables

• Review of pre-installation checklist and confirmation that pre-requisites are met.
• Set up and test application integration on a single existing user PC already installed and configured with client software.
• Undertake same exercise on a second desktop device with on-site resource watching observing. Provide telephone support for the remainder of the day and the following day should the on-site resource require it.

---

Item Description: ‘Standard / Controlled’ application integration only (existing site) up to two clients

Deliverables

• Review of pre-installation checklist and confirmation that pre-requisites are met.
• Set up and test application integration on a single existing user PC already installed and configured with client software.
• Assist on-site resource with configuration of second desktop device.
• Provide telephone support for the remainder of the day and the following day should the on-site resource require it.

---

Item Description: Go TAPI basic client installation – up to two clients

Deliverables

• Review of pre-installation checklist and confirmation that pre-requisites are met.
• Install client software on first desktop device and ensure it connects to the telephone system and controls handset as expected.
• Undertake same exercise on a second desktop device with on-site resource observing.
• Assist on-site resource with configuration of third desktop device.
• Provide telephone support for the remainder of the day and the following day should the on-site resource require it.
• Excludes configuration of the TAPI settings within the customers TAPI enabled application. It is advised that the customer should liaise with the supplier of the application and ensures these settings are made prior to the installation of Go TAPI.

---

Item Description: Go Wallboard one client installation plus one browser connection

Deliverables

• Review of pre-installation checklist and confirmation that pre-requisites are met.
• Install client software PC/Server, ensure it connects to the telephone system and that Wallboard stats are updating as expected.
• Provide telephone support for the remainder of the day and the following day should the on-site resource require it.