Go Integrator Cara
Feature	PC	Mac
Click-to-dial*	✔	✔
Presence / BLF	✔	✔
Address book	✔	✔
Call history	✔	✔
Recent calls	✔	✔
Missed Call Notification	✔	✔
Call Control**	✔	✔
Preview window	✔	✔
Call Toolbar	✔
Busylight support	✔
AppBar	✔
Call settings	✔
Softphone	✔
Preferred device (Multi-device support)	✔	✔
Search and Call App for Microsoft Teams Client	✔	✔
Show, Add, Pop CRM contact for call ringing/answered using Microsoft Teams Client***	✔	✔
Select Microsoft Teams as preferred dialing device****	✔	✔
Open Microsoft Teams Chat from Cara Presence	✔	✔
Show Microsoft Teams photo/avatar in Cara Presence	✔	✔
Show peers Microsoft Teams availability	✔	✔
SmartBusy for Microsoft Teams	✔	✔
SmartBusy for GoToMeeting & Zoom	✔
Custom Events	✔	✔
Client API	✔	✔
Agent Features	✔
CRM integrations (MS Outlook / Google Contacts only)*****	✔	✔
CRM Integrations for all other applications******	✔	✔

*Click to Dial Options differ from PC version

**Call control will vary by device type

***Require MS Teams direct routing (or similar)

****Require MS Teams direct routing (or similar) / Microsoft 365 Business Voice

*****Outlook Web Access on Mac

******List of Integrations will vary from PC version