Go Integrator Cara
Feature	PC	Mac
Click-to-dial*	✔	✔
Presence / BLF	✔	✔
Address book	✔	✔
Call history	✔	✔
Recent calls	✔	✔
Missed Call Notification	✔	✔
Call Control**	✔	✔
Preview window	✔	✔
Call Toolbar	✔
Busylight support	✔
AppBar	✔
Call settings	✔
Softphone	✔
Preferred device (Multi-device support)	✔	✔
Custom Events	✔	✔
Client API	✔	✔
Agent Features	✔
v3 CRM integrations	✔
CRM integrations (Microsoft Outlook / Google Contacts only)###	✔	✔
CRM Integrations for all other applications***	✔	✔
Search and Call App for Microsoft Teams Client	✔	✔
Show, Add, Pop CRM contact for call ringing/answered using Microsoft Teams Client#	✔	✔
Select Microsoft Teams as preferred dialing device#	✔	✔
Open Microsoft Teams Chat from Cara Presence	✔	✔
Show Microsoft Teams photo/avatar in Cara Presence	✔	✔
Publishing “In a Call” status to Teams	✔	✔
Show peers Microsoft Teams availability##	✔	✔
SmartBusy for Microsoft Teams	✔	✔
SmartBusy for GoToMeeting & Zoom	✔

*Click to Dial Options differ from between Windows and Mac version

**Call control will vary by device type

***List of Integrations will vary between Windows and Mac version

#Require MS Teams direct routing (or similar)

^## Calendar based “Out of Office” state is a Microsoft Graph API Beta Feature

###Outlook Web Access on Mac