Go Wallboard is a lightweight, easy to install and cost effective ACD Wallboard for the Broadworks Call Center solution for use on a PC.
Go Wallboard is a separate client application within the Go Integrator product suite that displays live statistics of a Broadworks Call Center. It makes a direct connection to the Broadworks server using the XSI protocol over HTTP/S. No server is required at either the customer site or in the cloud. The statistics displayed are a mixture of statistics from the Broadworks server and those calculated by the application itself.
Up to six browser connection can also be made to the host PC, mirroring the information of the currently active wallboard. This is designed to enable remote viewing of Wallboard statistics from any browser enabled device including Smart Tvs.
Statistics are available by Queue and Agent, for example:
Queue Level Statistics
Number of agents available to take a call
Average Queue Time
Average time a call was ringing before it was picked up
Average Talk Time
Average time an agent spent on a call (excluding ring time)
Abandoned Average Wait
Average time a call was ringing before it was abandoned
Agent Level Statistics
Name of agent in queue
Available, On Call, Unavailable, Signed Out, Signed In, Wrap Up
Total inbound queue calls received by agent
Total outbound calls made by agent (includes internal calls)
A number of different views are available. Find the one that suits your needs.
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