Go Operator is a full screen PC Attendant Console designed to manage the distribution of large inbound call volumes.
It also incorporates many of the benefits of Go Integrator v3.
Features
Call Control
Go Operator enables the user to easily control their handset with the click of a mouse with Make call, Answer call, or Transfer call
Click to Dial
A wide range of rapid click to dial tools are available including webpage, clipboard, application or simple TAPI
Address Book
Search the contact directories of multiple integrated CRM(s) simultaneously, and call or pop a contact from the results
Contact Popping
Pop the caller’s contact record within the integrated CRM automatically on incoming call, or manually via a single click
Call History
See a list of the user’s most recent calls, with the option to Call back and pop the record within the integrated CRM
Auto Views
“Auto” tab will auto-populate the “Recent” section with a list of extensions that have been assigned to the same department as the called extension,
The Auto tab will show caller preview data for an integrated CRM and a customized greeting linked to the dialed DID number
"Presence" View
Use a wallboard type view to check if co-workers are available to take a call, are already on a call, are set as DND or if call forward has been set,
Set up personal Presence tabs and configure Go Operator to present the tab when a call to a selected DID number is received
