Go Integrator is a client only product set, with a range of software clients designed to deliver unified communication and CRM integration features with a selected range of hosted telephony platforms.
Features
Contact Popping
Pop the caller’s contact record within the integrated CRM automatically on incoming call, or manually via a single click
Activity Logging
Manually or automatically create an activity record of a call received within the integrated CRM and allows addition of notes
Address Book
Search the contact directories of multiple integrated CRM(s) simultaneously, and call or pop a contact from the results
Click to Dial
A wide range of rapid click to dial tools are available including webpage, clipboard, application or simple TAPI
Call History
See a list of the user’s most recent calls, with the option to Call back and pop the record within the integrated CRM
Call Control
Easily control the users handset with the click of a mouse, including Make call, Answer call, Transfer call and Hold call
Call Control
Easily control the users handset with the click of a mouse, including Make call, Answer call, Transfer call and Hold call
Presence
See the extension status/availability of co-workers from a dockable window
