Go Integrator is a client only product set, with a range of software clients designed to deliver unified communication and CRM integration features with a selected range of hosted telephony platforms.

Features

Call Control

Go Integrator v3 enables the user to easily control their handset with the click of a mouse with Make call, Answer call, or Transfer call

Click-to-dial

Webpage dialing, clipboard, TAPI, and application dialing are just some of the possible dialing techniques available

Address Book

Address book allows a user to simultaneously search the contact directories of all integrated business applications and call or pop a contact from the results

Screen Pop

Screen popping allows a CRM contact record associated with an inbound caller’s number to be opened simply by clicking an icon shown in the preview window

Call History

Call History window contains a list of a user’s recent calls and allows the user to Call back or Pop contact record

Presence Window

Presence window allows users to see the extension status of their colleagues

Integrations

Link your CRM or business database with your telephone system to know who is calling and to quickly get their details on screen

Agent Features

A dockable toolbar provides a simple way for a Call Center agent to change settings