Go Integrator is a client only product set, with a range of software clients designed to deliver unified communication and CRM integration features with a selected range of hosted telephony platforms.
Features
Call Control
Go Integrator v3 enables the user to easily control their handset with the click of a mouse with Make call, Answer call, or Transfer call
Click-to-dial
Webpage dialing, clipboard, TAPI, and application dialing are just some of the possible dialing techniques available
Address Book
Address book allows a user to simultaneously search the contact directories of all integrated business applications and call or pop a contact from the results
Screen Pop
Screen popping allows a CRM contact record associated with an inbound caller’s number to be opened simply by clicking an icon shown in the preview window
Call History
Call History window contains a list of a user’s recent calls and allows the user to Call back or Pop contact record
Presence Window
Presence window allows users to see the extension status of their colleagues
Integrations
Link your CRM or business database with your telephone system to know who is calling and to quickly get their details on screen
Agent Features
A dockable toolbar provides a simple way for a Call Center agent to change settings
Go Integrator Products
Add Contact New Feature
With the new Add Contact feature, Cara users can publish customer contact information quickly and easily into any integrated address books, or copy from one address book to another
Preferred Device
Users can select which connected device they would like to use to make or receive calls, including the embedded Cara Softphone or changing the device to MS Teams