Go Integrator is a client only product set, with a range of software clients designed to deliver unified communication and CRM integration features with a selected range of hosted telephony platforms.

Features

Contact Popping

Pop the caller’s contact record within the integrated CRM automatically on incoming call, or manually via a single click

Activity Logging

Manually or automatically create an activity record of a call received within the integrated CRM and allows addition of notes

Address Book

Search the contact directories of multiple integrated CRM(s) simultaneously, and call or pop a contact from the results

Click to Dial

A wide range of rapid click to dial tools are available including webpage, clipboard, application or simple TAPI

Call History

See a list of the user’s most recent calls, with the option to Call back and pop the record within the integrated CRM

Call Control

Easily control the users handset with the click of a mouse, including Make call, Answer call, Transfer call and Hold call

Call Control

Easily control the users handset with the click of a mouse, including Make call, Answer call, Transfer call and Hold call

Presence

See the extension status/availability of co-workers from a dockable window